Frequently Asked Questions
Everything you need to know about our premium knits and shopping experience.
What materials do you use in your garments?
We specialize in high-quality natural fibers including 100% Merino wool, ethically sourced cashmere, and organic cotton. Each product page features a detailed breakdown of the yarn composition.
How should I care for my knitwear?
To maintain the shape and softness of your items, we recommend hand washing in cold water with a gentle wool detergent. Always lay flat to dry and never hang your knitwear, as this can cause stretching.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel and custom-knit items are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How do I know which size to choose?
Each product includes a specific size guide with measurements. Since knitwear can vary in fit (from oversized to slim-fit), we recommend comparing our measurements to a similar garment you already own.